On the POS make sure you are in the Point-Of-sale software.

Sign on as an operator and navigate to the "White cog" at the top of the screen.

If it does not show the white cog then you need to make sure you are logged on as someone who has back-office permission.

Often it will be a user called "ADMIN"  

If it asks for a password  its likely "1"  

If need be, call CloudHQ4 support on  03 9908 5805

Select the EFTPOS tab.

If the settings say that the software is already paired, please unpair first by simply clicking on the red Unpair button

Make sure the Integrated EFTPOS Provider  is set to SPI

The selected provider is set to "Ecosystem Partners"

That the tablet is on the same Wi-Fi as the EFTPOS device 

Click Here to set Wi-Fi connection

Type in the "IP Address" as shown on the EFTPOS device
Click Here to get the EFTPOS IP Address

Press the "Pair With Terminal" selection

Check the code on the EFTPOS  matches the one on the POS screen

Press the "Confirm" button if it does on both the POS terminal and the EFTPOS device

If the pairing was successful you should see this page and press OK

Carry out a Test transaction to check connection

Any issues call MX51 support on 02 9000 1777 or CloudHQ4 03 9908 5805